Although I am a Licensed Marriage and Family Therapist (LMFT) in the state of California, the services provided are offered exclusively as coaching, not psychotherapy. This work is designed to support personal growth, embodiment, and spiritual self-discovery, and is not intended to diagnose or treat mental health conditions.

Coaching is a distinct service and is not a substitute for licensed mental health care, counseling, or crisis intervention. If you are seeking therapy or clinical mental health support, I encourage you to connect with a licensed provider in your area.

Please note that coaching services are not subject to the same legal confidentiality protections as psychotherapy under California law.

Effective Date: 04-JUNE-2025

Last Updated: 20-AUG-2025

Your privacy, trust, and autonomy are deeply respected. This Privacy Policy explains how I collect, use, store, and protect your personal information in connection with my coaching services and website. While I operate in accordance with California privacy laws, this policy applies to all clients regardless of location, and I aim to uphold high standards of transparency and data protection for everyone I work with.

1. Who This Policy Applies To This policy applies to all clients, prospective clients, and website visitors who interact with Blanca Monique, regardless of location. Please note: All services are offered in a coaching context. While I am a licensed psychotherapist, the work is not clinical therapy or medical treatment.

2. Information I Collect I may collect the following types of personal data:

Contact Information: Name, email address, phone number

Demographic Information: Age, general location (optional)

Service-Related Information: Information shared in coaching sessions, intake forms, or questionnaires

Payment Information: Processed via secure third-party platforms (e.g., Stripe, PayPal)

Website Usage Information: IP address, browser type, and cookies for analytics purposes

3. How I Use Your Information Your information is used for:

Scheduling and providing coaching services

Communicating about your sessions or relevant updates

Processing payments securely

Maintaining records for ethical and legal compliance

Improving the website and service offerings

4. Confidentiality & Sharing of Information Your personal information is kept confidential and will never be sold or shared for marketing or unrelated purposes. Disclosure may only occur in the following cases:

With your explicit consent

When required by law (e.g., legal subpoena)

If there is imminent risk of serious harm to yourself or others

5. Data Retention Information may be retained for up to 7 years, unless:

You request deletion

There are no legal or ethical obligations to retain the data

6. Your Rights as a California Resident (CCPA) Under the California Consumer Privacy Act (CCPA), California residents have the right to:

Know what personal information is collected about them

Request deletion of their personal data

Opt out of the sale of personal data (Blanca Monique does not sell data)

Receive equal service regardless of exercising privacy rights To exercise these rights, email: info@blancamonique.com

7. Rights for International Clients (EU, UK, Canada – GDPR / PIPEDA) If you are located in the European Union, United Kingdom, or Canada, you have the right to:

Access your personal data

Correct or update inaccurate data

Request deletion (right to be forgotten)

Restrict or object to data processing

Request a copy of your data (data portability)

Withdraw consent at any time

File a complaint with a local data protection authority

International Data Transfer Notice: Your data may be transferred to and processed in the United States. I implement reasonable safeguards to protect your data in accordance with applicable laws and this policy.

8. Additional Information for Clients in Mexico (LFPDPPP Compliance) In accordance with Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP), clients in Mexico have the right to:

Access their personal information

Rectify inaccurate or incomplete information

Cancel their data when appropriate

Object to specific data uses (ARCO rights)

To exercise these rights, or revoke consent, email info@blancamonique.com with your full name, a description of the request, and a form of identification.

International Data Transfer Notice for Mexico: By engaging in services or visiting the website, you consent to the transfer of your data to the United States, where it is stored and processed securely and in accordance with this policy.

9. Third-Party Services I may use third-party platforms to support my services, such as:

Acuity or Calendly (for scheduling)

Zoom (for virtual sessions)

Stripe or PayPal (for payment processing) Each provider has its own privacy practices and is responsible for the protection of your data on their systems.

10. Data Security I use reasonable physical, digital, and administrative measures to protect your data, including:

Password-protected files and devices

Secure platforms with encryption

Access controls However, no system is completely secure. Use of this website and services is at your own discretion and risk.

11. Services for Adults Only Services are intended for adults 18 years and older. I do not knowingly collect data from individuals under 18. If this occurs, please contact me so the data can be removed.

12. Updates to This Policy This Privacy Policy may be updated periodically to reflect legal, operational, or technological changes. The latest version will always be available on the website.

13. Contact If you have any questions about this Privacy Policy or your personal data, or would like to exercise any rights mentioned above, please contact: Blanca Monique Email: info@blancamonique.com Location: California, USA

I am committed to making this website and all online content accessible and inclusive for everyone, including people with disabilities. My intention is to create a digital space that reflects the values of care, respect, and equity that guide all aspects of my practice.

Digital Accessibility Commitment I strive to ensure that the my website complies with best practices for web accessibility, following the principles of the Web Content Accessibility Guidelines (WCAG) 2.1, at the AA level whenever possible. This means I aim to support:

Users with visual, auditory, cognitive, and motor differences

Screen readers and keyboard navigation

Clear, readable content with mindful use of color, contrast, and design

Ongoing Efforts Accessibility is an ongoing process, and I am actively working to improve the user experience for all visitors. Updates to the website may include:

Adding alternative text for images

Improving contrast for readability

Ensuring navigation is usable by keyboard only

Reviewing content for clarity and simplicity

Need Help or Encounter a Barrier? If you experience difficulty accessing any part of the site, or if you have feedback about how accessibility could be improved, I want to hear from you. Please contact me at: info@blancamonique.com. Include a description of the issue and any assistive technology you're using, if applicable. I value your input and will do my best to address accessibility concerns promptly.

A More Inclusive Web As a practice rooted in care, embodiment, and cultural responsiveness, I believe accessibility is a sacred part of creating a welcoming environment—online and offline. Thank you for visiting, and for helping me make this space better for all.

Full Refund: A Cancellation and Refund Request must be submitted within 14 days of the purchase date to receive a full refund.

Partial Refund (50%): Requests submitted between 15 and 25 days after the purchase date are eligible for a 50% refund.

No Refund: No refunds will be issued for requests submitted more than 25 days after the purchase date.

Important: Refunds are not available for any services that have already been provided, regardless of when the request is submitted.

To submit a request please use the contact form on the Connect page.